Experienced Architect with a deep career built on the successful delivery of complex order entry systems: workflows that include credit qualification, geographical confirmation, configuration proofing, recording compliance consents and other items that do not fall in to the typical "shopping cart" process. Leading change to build systems that create outstanding sales and customer experience for the complex B2C sale.
I have 15 years of experience in implementation, deployment, support, enhancement and reporting/BI of core ERP systems and peripherals that deliver the best sales and on-site customer experiences. My passion is building, analyzing and fixing systems and processes that bring a company to its customers to achieve a fantastic customer experience and gain the insights needed to make the interaction cost effective.
Building powerful and responsive technology for one of ADT’s oldest, largest and most respected Authorized Dealers. Building efficiencies, migrating expensive resources to the cloud and developing power users of data warehouses.
Dashboard design, development and implementation with OBIEE and Tableau. Primary subject areas include operations and field dispatch. Business requirements and solution design for data warehouse and data visualization products. Reporting system reverse engineering. Dashboard design, metric design. Production support.